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Covering the intersection of marketing, customer experience and new technology.

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Le Pain Quotidien tests digital customer clones

Sep 10

Sep 10 Le Pain Quotidien tests digital customer clones

ThredUp's New AI Tools

Aug 9

Aug 9 ThredUp's New AI Tools

4A's Noteworthy News - 12th Edition

Aug 5

Aug 5 4A's Noteworthy News - 12th Edition

Jeremy Lockhorn

Highlights, Original

PepsiCo experiments with Smart Cans and AI hydration coaching

Jun 24

Jun 24 PepsiCo experiments with Smart Cans and AI hydration coaching

Target launching internal chatbot tool for employees

Jun 21

Jun 21 Target launching internal chatbot tool for employees

Walmart continues innovation with GenAI enhancements and more drone delivery

Jun 7

Jun 7 Walmart continues innovation with GenAI enhancements and more drone delivery

Zola aims to de-stress wedding planning with chatbot

Jun 5

Jun 5 Zola aims to de-stress wedding planning with chatbot

Media.Monks launches Persona.Flow

Mar 26

Mar 26 Media.Monks launches Persona.Flow

Examples, Tech News

Jan 30

Jan 30 Kitchen Appliance Brand Lēvo Boosts Sales Through Chatbot

OpenAI's GPT store launching soon

Jan 5

Jan 5 OpenAI's GPT store launching soon

Volvo deploys chatbot inside WhatsApp

Dec 19

Dec 19 Volvo deploys chatbot inside WhatsApp

Meta's Ray Ban shades add AI vision

Dec 15

Dec 15 Meta's Ray Ban shades add AI vision

Profitero Launches AI-Powered Retail Analytics

Aug 4

Aug 4 Profitero Launches AI-Powered Retail Analytics

Examples, Tech News

Ikea's "Billie" chatbot handles nearly half of call center interactions

Jun 16

Jun 16 Ikea's "Billie" chatbot handles nearly half of call center interactions

May 22
May 22 Dermalogica is using ChatGPT for education and upskilling

Wendy's and Google Reinvent the Drive-Thru with an AI Chatbot

May 10

May 10 Wendy's and Google Reinvent the Drive-Thru with an AI Chatbot

Apr 27
Apr 27 Meta wants to unleash AI agents for billions of people

Apr 4
Apr 4 ChatGPT Testing New Brand Integrations via API Plugins

Examples, Tech News

Walmart VP on the Retail Giant's Use of AI

Apr 4

Apr 4 Walmart VP on the Retail Giant's Use of AI