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Covering the intersection of marketing, customer experience and new technology.
What's Next is Everything
innovation news, stats, examples and points of view
A compendium of recent emerging media examples
Featured
Apr 11, 2025
All Aboard the Time Machine: AR Gets on the Bus in Beijing
Apr 11, 2025
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Apr 11, 2025
Apr 10, 2025
When AI Curates the Buy: Butler/Till’s Shortcut to Smarter PMPs
Apr 10, 2025
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Apr 10, 2025
Apr 9, 2025
From “Good Dog” to “VIPP”: How PetSmart’s AI Loyalty Strategy Fetches Results
Apr 9, 2025
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Apr 9, 2025
Apr 8, 2025
From 40 Days to 4 Hours—How Jellyfish’s AI Agents Are Rewiring Media Buying
Apr 8, 2025
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Apr 8, 2025
Apr 7, 2025
“Talk to the Bot, Get the Job” — Monks’ AI Recruiter Is the New Interview Gatekeeper
Apr 7, 2025
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Apr 7, 2025
Apr 4, 2025
From Cable to Creator: QVC Slides into TikTok’s DMs
Apr 4, 2025
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Apr 4, 2025
Apr 1, 2025
Authenticity Boarding Now: Icelandair’s Anti-AI Ad Flight
Apr 1, 2025
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Apr 1, 2025
Mar 31, 2025
Meet Liz 2.0 — Skinny Mobile’s AI Spokes-Clone With a Sense of Humor
Mar 31, 2025
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Mar 31, 2025
Mar 28, 2025
Bad View? Have a Brew: Coors Light Turns AI into a Beer Delivery System
Mar 28, 2025
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Mar 28, 2025
Mar 25, 2025
Fizz Boom Pow: Mentos Weaponizes Its Brand in Fortnite
Mar 25, 2025
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Mar 25, 2025
Mar 24, 2025
Scan, Watch, Buy: How Mondelez Turned CTV into a Snackable Checkout
Mar 24, 2025
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Mar 24, 2025
Mar 24, 2025
Dr. Martens Taps AI to Lace Up Customer Identity
Mar 24, 2025
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Mar 24, 2025
Mar 24, 2025
Walmart Builds a Universe—Literally—Inside Minecraft
Mar 24, 2025
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Mar 24, 2025
Mar 24, 2025
How American Eagle’s AI Ads Are Driving Gen Z IRL
Mar 24, 2025
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Mar 24, 2025
Mar 21, 2025
Big Macs and Blocky Worlds: McDonald’s Mines New Ground with Minecraft
Mar 21, 2025
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Mar 21, 2025
Mar 21, 2025
Hutty Madness: Pizza Hut’s AI Sidekick Serves Hot Takes and Hotter Deals
Mar 21, 2025
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Mar 21, 2025
Mar 19, 2025
Puma’s AI-Generated Ad: A New Playbook for Creativity?
Mar 19, 2025
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Mar 19, 2025
Feb 28, 2025
NHL Officials Get a High-Tech Assist from Apple Watch
Feb 28, 2025
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Feb 28, 2025
Feb 28, 2025
Walmart Levels Up: Shopping in a Video Game?
Feb 28, 2025
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Feb 28, 2025
Feb 27, 2025
Chipotle Rolls Up Sustainability with Roblox and Free Burritos
Feb 27, 2025
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Feb 27, 2025
Feb 25, 2025
AI-Powered Pitches: How One CEO Used ChatGPT to Build a Winning Proposal
Feb 25, 2025
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Feb 25, 2025
Feb 24, 2025
Laura Mercier Brings Beauty Shopping to Apple Vision Pro
Feb 24, 2025
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Feb 24, 2025
Feb 20, 2025
Crazy Water and TRG Promote Dry January with an AI-generated Cowboy
Feb 20, 2025
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Feb 20, 2025
Feb 19, 2025
AI-Powered Orders: Yum Brands Bets Big on Automation
Feb 19, 2025
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Feb 19, 2025
Feb 17, 2025
The NBA’s Vision Pro App Brings Miniature Basketball to Your Table
Feb 17, 2025
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Feb 17, 2025
Feb 14, 2025
AI in Ads: The Hits and Misses, According to Humans
Feb 14, 2025
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Feb 14, 2025
Feb 14, 2025
Metaverse Marketing: The Top 5 Brand Plays Right Now
Feb 14, 2025
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Feb 14, 2025
Feb 12, 2025
Google’s Gemini AI Flubs a Super Bowl Ad—And Exposes AI Marketing Risks
Feb 12, 2025
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Feb 12, 2025
Feb 12, 2025
Panadol Uses AI to Make Its Ads More Inclusive—And It’s Paying Off
Feb 12, 2025
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Feb 12, 2025
Feb 11, 2025
Perplexity’s $1M Tweet Scores Big During the Super Bowl
Feb 11, 2025
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Feb 11, 2025