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Delta testing ability to talk to customers with Messages app via Apple Business Chat

Delta Air Lines is testing out a new way to communicate with its customers through “their channel of choice” – a messaging app.

Customers with an iOS device can chat with a live airline representative or a Delta Virtual Assistant through the Messages app via Apple Business Chat, Delta said in a news release Wednesday. The option – which will be available for certain fliers this summer – will offer customers “in-the-moment assistance” or responses to common questions.

Full story at FOXBusiness.

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