Bank of America trains employees using VR — What's Next is Everything

Jul 14

Jul 14 Bank of America trains employees using VR

The big financial services firm has joined the ranks of large enterprises such as Walmart that are using VR to enhance training programs for employees. Walmart recently reported that they trained more than 1 million employees…

Bank of America is using digital tools to prepare employees for real-world situations.
The bank is using the latest in artificial intelligence (AI), virtual reality (VR) and the metaverse to create an immersive learning experience for its employees, Bloomberg reported Thursday (July 13).
John Jordan, head of the Academy at Bank of America, said in the report: “These simulations act like practice reps. It makes a new employee experienced, even if they’re brand new.”
The technologies are used to help train staffers about such things as calming an angry customer or remaining calm themselves during a robbery, according to the report. They are also used to provide virtual tours and explanations of bank branches, the company’s history and employee benefits.
With this teaching method, Bank of America aim to provide a hands-on and interactive training approach to staff, so that they have the capacity to better understand the complexities of their jobs and the bank itself, the report said.
More than 200,000 staffers around the world — both new recruits and existing employees — have used at least one of the technologies for training, per the report.