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Covering the intersection of marketing, customer experience and new technology.

What's Next is Everything innovation news, stats, examples and points of view
AI Got a Promotion: How U.S. Bank Let Tech Shape Its Latest Campaign
Jun 2

Jun 2 AI Got a Promotion: How U.S. Bank Let Tech Shape Its Latest Campaign

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Examples
Lowe’s Just Gave Its Associates AI Superpowers
May 31

May 31 Lowe’s Just Gave Its Associates AI Superpowers

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Examples
Perks, Promos, and Pro Users: Perplexity’s Take on Search Monetization
May 30

May 30 Perks, Promos, and Pro Users: Perplexity’s Take on Search Monetization

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Tech News, Examples
UBS Gives Its Analysts an AI Clone—Accent (Almost) Included
May 29

May 29 UBS Gives Its Analysts an AI Clone—Accent (Almost) Included

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Examples
TikTok Gives Merchants a Smart Sidekick
May 28

May 28 TikTok Gives Merchants a Smart Sidekick

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Examples
Slow Your Roll: The AI Race Leaves Americans Unimpressed
May 28

May 28 Slow Your Roll: The AI Race Leaves Americans Unimpressed

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Research and data
Eurovision, Dragons, and Red Bull: AR Filters Get a May Makeover
May 27

May 27 Eurovision, Dragons, and Red Bull: AR Filters Get a May Makeover

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Examples
R/GA tests new Google AI models for Moncler
May 24

May 24 R/GA tests new Google AI models for Moncler

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Examples
SMBs Feed the Social Beast—with a Side of AI
May 23

May 23 SMBs Feed the Social Beast—with a Side of AI

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Research and data
A Voice from the Past, Powered by AI, Drives Stellantis’ Patriotic Push
May 23

May 23 A Voice from the Past, Powered by AI, Drives Stellantis’ Patriotic Push

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Examples
Coke’s AI Agent Dishes Out 828,000 Coupons—Hold the Human
May 22

May 22 Coke’s AI Agent Dishes Out 828,000 Coupons—Hold the Human

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Examples
Klarna's CEO Didn't Show Up—But His AI Twin Did
May 22

May 22 Klarna's CEO Didn't Show Up—But His AI Twin Did

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Examples
Newman’s Own Hits Fast-Forward With GenAI
May 21

May 21 Newman’s Own Hits Fast-Forward With GenAI

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Examples
When the Pope in a Puffer Jacket Sings, You Might Learn Something
May 20

May 20 When the Pope in a Puffer Jacket Sings, You Might Learn Something

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Examples, Tech News
When Shopping Bots Take the Wheel, Walmart Wants a Front Seat
May 19

May 19 When Shopping Bots Take the Wheel, Walmart Wants a Front Seat

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Examples
Shop 'Til Your Avatar Drops: Roblox Ties Real-World Retail into Virtual Play
May 17

May 17 Shop 'Til Your Avatar Drops: Roblox Ties Real-World Retail into Virtual Play

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Examples, Tech News
Fizzion Statement: Coca-Cola’s AI Makes Sure the Logo Stays in Line
May 16

May 16 Fizzion Statement: Coca-Cola’s AI Makes Sure the Logo Stays in Line

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Examples
Marketers lean into AI to counter flat budgets
May 14

May 14 Marketers lean into AI to counter flat budgets

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Research and data
From Copilots to Colleagues: Agentic AI Gets Down to Business
May 12

May 12 From Copilots to Colleagues: Agentic AI Gets Down to Business

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Examples, Research and data
Is Agentic AI Advertising’s Next Big Disruption?
May 10

May 10 Is Agentic AI Advertising’s Next Big Disruption?

Jeremy Lockhorn
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Covering the intersection of marketing, customer experience and new technology.