Covering the intersection of marketing, customer experience and new technology.

4A's Noteworthy News - 27th Edition

4A's Noteworthy News - 27th Edition

THE BIG STORY: AI Growth and Workforce Evolution – A Balancing Act

The AI boom continues, with surging investment and adoption reshaping the business landscape. Yet, many enterprises face hurdles in converting early AI implementations into tangible ROI. Add to this the struggle of redefining workforce dynamics in an AI-enhanced world. Enter Slack’s Fall 2024 Workforce Index - a global study that delivers a reality check on AI’s impact on employees: while enthusiasm for AI tools is high, there’s growing hesitation around job displacement and skills adequacy.

For agencies, the message is clear—don’t just equip your teams with tools; arm them with confidence and capability. Empowerment is the key to turning AI-driven anxiety into creativity and innovation. Leaders can start by:

  1. Prioritizing Reskilling: Invest in training that equips employees to collaborate with AI effectively, focusing on creative, strategic, and problem-solving skills.

  2. Fostering Collaboration: Build workflows that seamlessly integrate AI tools, allowing employees to offload repetitive tasks and focus on impactful work.

  3. Championing Transparency and Building Trust: Communicate openly about the intent and limits of AI adoption to alleviate fears and build trust within teams.

AI is here to stay, but its success is tied to how well people can harness its potential. For agencies, that means a holistic approach—combining human ingenuity with technological innovation to unlock unprecedented value for clients and teams alike.

Our GenAI Blueprint is nearly complete, and it provides a much more comprehensive roadmap for agency success with GenAI implementations. 4A’s members can download here.

OTHER INTERESTING NEWS:

  1. Pokémon Go’s AI Level-Up: Niantic is using player data to power an AI geospatial model, setting a precedent for AR applications. Get the full story.

  2. ChatGPT Live Video Coming Soon: Some signs pointing to imminent release. Learn more.

  3. Microsoft 365 Copilot Rules the Office: Nearly 70% of Fortune 500 companies are now leveraging Microsoft’s AI assistant. Read about it.

  4. The AI Mindset Shift: Buffer explores why businesses need to stop fearing AI and start embracing its transformative power. Check it out.

  5. Perplexity Powers AI Enhanced Shopping: A guide to optimizing your shopping experience using new generative AI tools. Shop like a pro.

  6. Build Your AI Agent: ElevenLabs now offers tools to create conversational AI agents tailored for business use. Learn more.

  7. HBR on Generative AI: A timely reminder that generative AI, for all its magic, remains a tool for predictions—not decisions. Read the article.

  8. AI Trends Deck: Benedict Evans’ latest presentation dives deep into AI’s implications for consumers and industries. Explore the insights.

RECENT CAMPAIGN EXAMPLES, USE CASES AND CASE STUDIES:

  1. Coca-Cola’s All-AI Holiday Spots: Unless you’ve been offline for the last couple of weeks, you’ve probably already seen this, but as one of the biggest deep dives into AI generated video by a major brand to date, it was worth including anyway.

  2. Pernod Ricard is Redefining Work with AI: a global leader in the spirits industry, is not just blending fine liquors but also data and AI as part of a major workforce transformation. Central to this effort are tools like D-STAR, which guides sales teams on where to prioritize efforts and what products to pitch, and Matrix, which optimizes marketing spend to boost ROI.

That’s it for this week's edition of Noteworthy News. We’re going to take a few weeks off to enjoy the holiday season and dream up a new and improved curated Noteworthy AI News for Agencies series, which we’ll be launching early next year. Stay tuned for more! Best wishes for a happy, safe, and festive holiday season.

NOTE: this post originally appeared on LinkedIn here.

Meet FACTS: ESPN’s AI Bot Bringing Sports Analytics to SEC Nation

Meet FACTS: ESPN’s AI Bot Bringing Sports Analytics to SEC Nation